Support
Cancellation options
Each vehicle shows its policy before you book. Here is what each one means.
Flexible
Full refund when you cancel 24 hours or more before pickup. 50% refund after that.
Moderate
Full refund when you cancel 72 hours or more before pickup. 50% refund after that.
Strict
50% refund when you cancel 7 days or more before pickup. No refund after that.
Always a full refund
Some cancellations are refunded in full whatever the policy.
- The provider declines or never accepts your request
- The provider or Trips cancels your ride
- The provider does not show up
How refunds arrive
Refunds go back to the card or PayPal account you paid with. Most banks show them within 5 to 10 business days.