Support
TripsCover
Protection included with every ride you book on Trips, at no extra cost.
Your money is protected
If the provider cancels or does not show up, you get a full refund to your original payment method.
Rebooking help
If your ride falls through close to pickup, our team helps you find a comparable vehicle. If it costs more, we work with you on the difference.
Fair dispute resolution
If the vehicle or service was not as described, tell us within 72 hours of the trip. We review messages, trip records and both sides before we decide on a refund.