Support
Report a concern
Tell us about a safety issue, a problem with a ride or behaviour that goes against our community standards.
In an emergency
Call local emergency services first. Your safety comes before anything else.
About a trip
Contact Trips support with your booking reference so we have the trip details. You can find the reference in your trip, your confirmation email or Track a booking.
What to include
The more we know, the faster we can help.
- Your booking reference
- What happened and when
- Photos or screenshots if you have them
What happens next
A specialist reviews safety reports first, around the clock. We keep reports confidential and only share what is needed to act on them.