Help Center

Policy • Rider

Cancellation policies

Each listing shows its policy before you book.

Flexible

Full refund 24 hours or more before pickup. 50% after that.

Moderate

Full refund 72 hours or more before pickup. 50% after that.

Strict

50% refund 7 days or more before pickup. No refund after that.

Always a full refund

  • The provider declines or never accepts your request
  • The provider or Trips cancels your ride
  • The provider does not show up

Did this article help?

Related articles